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Terms of Sale – Product Sheet Formulas

Terms & Conditions

Publisher and service provider: Medinatouna, based in Medina. Contact: contact@medinatouna.com. Applicable version: July 23, 2026.

These terms and conditions govern access to and use of the site, as well as the subscription to and execution of services, packages, subscriptions or offers marketed by Medinatouna. Any use of the site or order for services implies unreserved acceptance of these conditions.

1. Acceptance

By accessing the site, creating an account, subscribing to a plan, or using the services of Medinatouna, The customer acknowledges having read these general terms and conditions and accepts them fully, expressly and irrevocably, subject to applicable public policy provisions.

2. Changes to prices and packages

Medinatouna The company may, at its sole discretion, modify its rates, revise the content of its plans, adjust its offers, suspend certain options, or create new ones, without prior notice. The customer expressly acknowledges that no right to maintain a previous rate, to compensation, to a discount, to credit, or to a price adjustment may be claimed solely as a result of such a modification. The customer acknowledges and accepts that no price adjustment may be requested following a rate decrease, a subsequent promotion, a change in plans, a change in contractual terms, or a modification of the scope of services. All orders or subscriptions remain governed by the terms and conditions in effect at the time of validation.

3. Non-refund policy

All payments made to the benefit of Medinatouna These are final, binding, and non-refundable. No refund, in whole or in part, will be due in the event of modification, postponement, suspension, cancellation, termination, limitation of access, change of plan, or total or partial non-use of the service by the customer.

4. Use of the service

The client agrees to use the services of Medinatouna in a manner consistent with their intended purpose, applicable laws and regulations, and best practices. Any behavior that may harm the service, other users, the rights of third parties, or the image of Medinatouna could lead to immediate legal action.

5. Intellectual Property

All content, graphic elements, trademarks, logos, texts, documents and materials distributed by Medinatouna remains its exclusive property or that of its successors in title. Any unauthorized reproduction, extraction, distribution, adaptation or exploitation is strictly prohibited.

6. Responsibility

Medinatouna makes every effort to ensure reliable and high-quality services. However, interruptions, errors, or technical problems may occur. To the extent permitted by law, Medinatouna cannot be held liable for indirect damages, including but not limited to loss of revenue, data loss, or any other intangible harm related to the use of its services.

7. Applicable Law and Disputes

These terms and conditions are governed by Saudi law. In the event of any dispute concerning their interpretation, performance, or validity, the parties shall first seek an amicable solution. Failing that, the competent courts of Medina shall have exclusive jurisdiction, subject to any applicable mandatory rules.

8. Contact

For any questions relating to these terms and conditions, the customer can contact Medinatouna at the following address: contact@medinatouna.com

Shared Accommodation Rules

1. Respect for the premises and the neighborhood

  • He is It is strictly forbidden to gather in or in front of the building., in order to preserve the peace and quiet and the passage of families in the neighborhood.
  • Each student is required to dress modestly and in accordance with Islamic values, both in private and common areas.

2. Noise and quiet

  • Silence is required. starting at 9pm throughout the entire building.
  • Be considerate of roommates who go to bed early or who are studying.
  • Strong discussions, videos, and calls must be moderately.
  • Respect everyone's privacy, schedules and rest needs.
  • No harmful, disrespectful or conflict-inducing behavior will be tolerated.

3. Electricity and water management

  • You must Turn off the air conditioners, lights, and faucets. when you leave your apartment or your room.
  • Any misuse of water or electricity is prohibited.

4. Cleanliness and maintenance

  • There cleanliness of the apartments East to be paid by all roommates.
  • Each person must:
    • Clean after each use (kitchen, bathroom, toilet).
    • Take out the rubbish regularly.
    • Respect common areas and leave them clean after use.
  • Personal belongings must be put away and must not clutter common areas.

5. Prohibitions

  • Prohibition to bring in outside people in the apartments without permission.
  • Smoking is prohibited in the building or apartments.
  • It is forbidden to move or damage the furniture.
  • Cooking with appliances not provided (stoves, heating elements, etc.) is prohibited.
  • Sleeping in common areas is prohibited.
  • Under no circumstances should you enter a dwelling that is not yours.



6. Responsibilities

  • Any damage caused intentionally or through negligence will be at the expense of the person in charge or of the group if the author is not identified.
  • In the event of a dispute, the student must meet with the relevant authorities to allow for a quick and appropriate resolution.

7. Attendance and class participation

  1. Attendance and punctuality at Arabic classes are mandatory for all students.
  2. Any unjustified absence beyond two (2) sessions will result in the student's exclusion from the courses.
  3. In the event of the professor's absence or lateness, the class will systematically be made up at a later date set by the administration.

8. Formal prohibition of private contact with teachers

It is strictly forbidden for any student to:

  • to request, search, record or transmit the personal details of a teacher: telephone number, address, WhatsApp account, social networks, private email address or any other personal information; ;
  • to communicate one's own personal details to a teacher with the aim of establishing contact outside the official framework; ;
  • to contact a teacher directly, during or after the training, without going through the Medinatouna administration; ;
  • to organize a meeting, a private lesson, a paid service or any other external relationship with a teacher; ;
  • to transmit a teacher's personal or professional information to another person.

Any request concerning courses, absences, schedules, exams, academic monitoring or teachers must be addressed to the administration of Medinatouna through official channels.

Only groups and means of communication expressly created, authorized and supervised by the administration may be used.

Any attempt to circumvent these rules, even indirectly or through another person, constitutes a serious violation. Depending on the severity or frequency of the offense, it may result in a warning, immediate suspension, or permanent expulsion from the institution, without prejudice to the financial penalties stipulated in the rules.

This prohibition remains in effect after the completion, cancellation, or interruption of the training. Any direct solicitation from a teacher must be immediately reported to the Medinatouna administration.

In case of repeated non-compliance with the rules, the student may be excluded from Medinatouna accommodation No refund.

The student pledges, before Allah Subhanahu wa ta'ala, to fully respect all the regulations.