{"id":99,"date":"2026-07-08T04:35:51","date_gmt":"2026-07-08T04:35:51","guid":{"rendered":"https:\/\/medinatouna.school\/?page_id=99"},"modified":"2026-07-28T03:24:16","modified_gmt":"2026-07-28T03:24:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/medinatouna.school\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"medinatouna-faq\"><h2 class=\"wp-block-heading\">\ud83d\udd4c The institute and the method<\/h2><details class=\"wp-block-details\"><summary>Will I receive a diploma at the end of the session?<\/summary><p class=\"wp-block-paragraph\">Yes, you will be given a certificate of achievement after validation of each level.<\/p>\n<p class=\"wp-block-paragraph\">Our Medinatouna program consists of 12 progressive levels. Upon completion of the full program, students who have obtained an iqama may, under certain conditions, receive an official diploma recognized by the Saudi state.<\/p>\n<p class=\"wp-block-paragraph\">To access the next level, a minimum score of 75\/100 is required.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Are the courses suitable for complete beginners?<\/summary><p class=\"wp-block-paragraph\">Yes, absolutely. The courses are accessible to people who have never studied Arabic.<\/p>\n<p class=\"wp-block-paragraph\">A placement test is conducted to determine each student&#039;s level and class. A complete beginner will be placed in the Mouqadima (0) level.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Is Medinatouna a recognized institute?<\/summary><p class=\"wp-block-paragraph\">Yes. Medinatouna is an Arabic language institute based in Medina., <strong>approved by the Saudi state<\/strong> under the <strong>license number: 19187335024933<\/strong>.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>What teaching method do you use?<\/summary><p class=\"wp-block-paragraph\">Our exclusive program from the Medinatouna Institute, reviewed and revised by our expert professors with doctorates in Arabic language. The curriculum includes <strong>12 progressive levels<\/strong>, from complete beginner to full autonomy.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Who are the teachers?<\/summary><p class=\"wp-block-paragraph\">Qualified professors, including Egyptians, some of whom hold multiple degrees <strong>over 20 years of experience<\/strong> in teaching Arabic to non-Arabic speakers. The sisters are supervised by <strong>female teachers<\/strong>.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>How many students are there per class?<\/summary><p class=\"wp-block-paragraph\">Classes generally count <strong>8 to 13 students<\/strong>, To ensure that each participant receives real attention, the sessions are intentionally limited in size.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Do you also teach the Quran, tajwid, or religious sciences?<\/summary><p class=\"wp-block-paragraph\">No. The institute is entirely dedicated to <strong>the Arabic language<\/strong>. This is a pedagogical choice: a student who attends classes and completes their homework will eventually be able to understand the Quran and a large part of religious doctrine in Arabic on their own, in sha Allah.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Is there a level test?<\/summary><p class=\"wp-block-paragraph\">Yes. One. <strong>A level test will take place upon your arrival.<\/strong>. It determines your level of Arabic, your group, and your schedule: students are divided <strong>by level<\/strong>.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>What level do you reach at the end of the course?<\/summary><p class=\"wp-block-paragraph\">With consistent attendance in class and regular work at home, the student who completes the entire program will, God willing, acquire a good understanding of the Arabic language. He will become able to read the Quran and follow most of the courses, lectures, and religious gatherings conducted in Arabic, God willing.<\/p>\n<\/details><h2 class=\"wp-block-heading\">\ud83c\udfe1Accommodation<\/h2><details class=\"wp-block-details\"><summary>Where are the apartments located?<\/summary><p class=\"wp-block-paragraph\">Student accommodation in Medina is located in two different buildings:<\/p>\n<ul class=\"wp-block-list\">\n<li>Apartments located in the neighborhood of <strong><a href=\"https:\/\/maps.app.goo.gl\/VxV76AnpfbRfkoqb7\" target=\"_blank\" rel=\"noopener\">Sohman<\/a><\/strong>, between the Prophet&#039;s Mosque \ufdfa and Mount Uhud, at approximately <strong>18-minute walk from Al-Masjid An-Nabawi<\/strong>.<\/li>\n<li>Apartments <strong>high standard<\/strong>, <strong><a href=\"https:\/\/maps.app.goo.gl\/W9Pz5LtSNkXwcDfs7\" target=\"_blank\" rel=\"noopener\">Faysaliya district<\/a><\/strong> ideally located directly opposite the Islamic University of Medina.<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\"><strong><mark style=\"color:#d16500\" class=\"has-inline-color\"><a href=\"https:\/\/medinatouna.school\/en\/appartements-studios-medinatouna\/?retour=30\">See our apartments<\/a><\/mark><\/strong><\/p>\n<\/details><details class=\"wp-block-details\"><summary>Can I attend the courses without booking accommodation?<\/summary><p class=\"wp-block-paragraph\">Yes. <strong><a href=\"https:\/\/medinatouna.school\/en\/product\/cours-darabe-intensif-medine\/\">The course-only formula<\/a><\/strong> allows students who already have accommodation in Medina to attend only the training.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>What type of accommodation is offered?<\/summary><p class=\"wp-block-paragraph\">The type of accommodation depends on the package: room in shared accommodation for men, private family apartment or other solution specified at the time of booking.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>How many people share a room?<\/summary><p class=\"wp-block-paragraph\">For student shared accommodation, rooms generally accommodate a maximum of two people. However, in some larger apartments, some rooms can accommodate up to three students.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Can I choose my roommate?<\/summary><p class=\"wp-block-paragraph\">A request can be made, particularly when two people register together, but it remains subject to availability and the organization of accommodation.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Can I have a single room?<\/summary><p class=\"wp-block-paragraph\">Yes, a single room can be offered subject to availability.<\/p>\n<p class=\"wp-block-paragraph\">To reserve the room for private use, the student must also pay the fee for the second bed. For example, for a package priced at \u20ac495, an additional \u20ac495 will be charged, bringing the total to \u20ac990, to occupy the room alone.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Is the accommodation furnished?<\/summary><p class=\"wp-block-paragraph\">Yes. The accommodation is fully furnished and equipped to ensure a comfortable stay. It includes Wi-Fi, bed linen, a washing machine, and a fully equipped kitchen.<\/p>\n<p class=\"wp-block-paragraph\">Towels can be provided depending on availability. However, we recommend that you bring your own towels.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Is accommodation included?<\/summary><p class=\"wp-block-paragraph\">Depending on the package: packages with accommodation include lodging near the institute; the Family Pack includes... <strong>entire private apartment<\/strong>. with Wi-Fi included, <strong><a href=\"https:\/\/medinatouna.school\/en\/appartements-studios-medinatouna\/\">See examples of our accommodations in photos<\/a><\/strong><\/p>\n<\/details><h2 class=\"wp-block-heading\">\ud83d\udcc5 Sessions, schedules and organization<\/h2><details class=\"wp-block-details\"><summary>Is there a daycare for children?<\/summary><p class=\"wp-block-paragraph\">No need to choose between your studies and your children. A daycare center is available within the Medinatouna Institute to welcome your little ones during class hours. Children from 12 months old are supervised in a safe and nurturing environment, while you pursue your studies with peace of mind.<\/p>\n<p class=\"wp-block-paragraph\"><em><strong>*Free service is valid for one child only. For each additional child, a supplement of \u20ac35 per month will be charged.<\/strong><\/em><\/p>\n<\/details><details class=\"wp-block-details\"><summary>Can I choose my own level?<\/summary><p class=\"wp-block-paragraph\">No. To ensure appropriate learning and consistent progress, each student&#039;s level is determined by the teaching team based on the placement test and their assessment. Therefore, the student&#039;s personal choice cannot replace this decision.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Can I change groups if the level seems too easy or too difficult?<\/summary><p class=\"wp-block-paragraph\">Students cannot request to change groups. Groups are formed based on placement test results and teacher evaluations. If the teaching team identifies a significant difference in ability, they alone will decide on a change, subject to available spaces.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>When can we start?<\/summary><p class=\"wp-block-paragraph\">The sessions <strong>begin at the start of each month<\/strong> and are open <strong>all year round<\/strong>. We recommend arriving in the first few days of the month (ideally before the 3rd) to take the test and join your class from the start. Arriving mid-month is still possible: contact us for a suitable solution.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>What are the class times?<\/summary><p class=\"wp-block-paragraph\">The classes take place <strong>usually in the morning<\/strong> \u2014 the first slot starts at <strong>6:45 a.m.<\/strong>. Your exact schedule will be provided to you. <strong>after the level test<\/strong>, depending on your class.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>How many hours of classes per day?<\/summary><p class=\"wp-block-paragraph\"><strong>3 hours of classes per day, 5 days a week<\/strong>, supplemented by homework assignments. <strong>2 hours of structured Arabic lessons<\/strong> And <strong>1 hour of oral expression and vocabulary \u2014 Chafawi<\/strong>, Attendance at both makes all the difference. <\/p>\n<\/details><details class=\"wp-block-details\"><summary>Can I extend my stay?<\/summary><p class=\"wp-block-paragraph\">Yes, and many students do. You can book <strong>1 to 5 months<\/strong> depending on your objectives, then extend on site depending on availability (the rate in effect at the time of the extension applies).<\/p>\n<\/details><h2 class=\"wp-block-heading\">\ud83d\udc69\u200d\ud83c\udfeb Women and families<\/h2><details class=\"wp-block-details\"><summary>Can the sisters study at Medinatouna?<\/summary><p class=\"wp-block-paragraph\">Yes. Sisters residing in Medina can participate in the courses under strict conditions of modesty: separate rooms, dedicated schedules and teaching provided by women.<\/p>\n<p class=\"wp-block-paragraph\">On the other hand, sisters subscribing to a &quot;course + accommodation&quot; package must be accompanied by their mahram for the entire duration of their stay.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Are the men&#039;s and women&#039;s classes really separate?<\/summary><p class=\"wp-block-paragraph\">Completely: separate rooms, separate schedules, female supervision for the sisters.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>From what age do you accept children?<\/summary><p class=\"wp-block-paragraph\">Of the<strong> 6 years<\/strong>. Children, teenagers, and adults study using adapted teaching methods\u2014including for children who have never studied Arabic before. There is no age limit for adults: students, working professionals, families, and retirees are all welcome.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Do you offer a package for the whole family?<\/summary><p class=\"wp-block-paragraph\">Yes, the <strong><a href=\"https:\/\/medinatouna.school\/en\/product\/pack-familial-a-medine-apprenez-larabe-a-medine\/\">Family Pack<\/a><\/strong> : courses for the whole family (separate levels), <strong>private family accommodation<\/strong> WiFi included (fully furnished apartment: bedrooms, living room, equipped kitchen), adapted activities and discoveries, Umrah for families according to the package.<\/p>\n<\/details><h2 class=\"wp-block-heading\">\ud83c\udfe0 Residents of Medina (iqama)<\/h2><details class=\"wp-block-details\"><summary>I live in Medina with an iqama: can I register?<\/summary><p class=\"wp-block-paragraph\">Yes, the institute welcomes residents and muhajirun settled in Medina \u2014 brothers, sisters and children.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>What is the rate for residents?<\/summary><p class=\"wp-block-paragraph\">We also offer, depending on the situation, a special rate for muhajirun and residents in need.<\/p>\n<p class=\"wp-block-paragraph\">Registration is done directly on site or via <strong><a href=\"https:\/\/wa.me\/33758213023\" data-type=\"link\" data-id=\"https:\/\/wa.me\/33758213023\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><\/strong>.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Can a child be registered for the entire school year?<\/summary><p class=\"wp-block-paragraph\">Yes, the 12 levels follow each other progressively. Registration can therefore be renewed month after month, throughout the year.<\/p>\n<p class=\"wp-block-paragraph\">Subsequently, in addition to Arabic, we will also offer other subjects such as mathematics, French, and other useful teachings, in sha Allah.<\/p>\n<\/details><h2 class=\"wp-block-heading\">\ud83d\udcb3 Prices, booking and payment<\/h2><details class=\"wp-block-details\"><summary>What are the cancellation and postponement conditions?<\/summary><p class=\"wp-block-paragraph\">All registrations are considered as <strong>firm and final once payment has been made<\/strong>.<\/p>\n<p class=\"wp-block-paragraph\">After payment:<\/p>\n<ul class=\"wp-block-list\">\n<li>No refund will be given in case of cancellation by the participant<\/li>\n<li>the reservation cannot be replaced by another option<\/li>\n<li>Unused course or accommodation days are non-refundable.<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">These conditions remain applicable in the event of personal changes, late arrival, early departure, flight cancellation or travel-related difficulties. <strong><a href=\"https:\/\/medinatouna.school\/en\/conditions-de-vente-formules-fiche-produit\/\">Visit the terms and conditions of sale page<\/a><\/strong><\/p>\n<p class=\"wp-block-paragraph\">However, <strong><mark style=\"color:#d65d00\" class=\"has-inline-color\">In certain exceptional situations and after review of the application,<\/mark><\/strong> Medinatouna can grant a <strong>to have<\/strong> allowing the participant to return for another session.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>How do I reserve my place?<\/summary><p class=\"wp-block-paragraph\">Directly <strong>on the site<\/strong> (secure online payment) or <strong>via <a href=\"https:\/\/wa.me\/33758213023\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><\/strong> ; the settlement by <strong>PayPal<\/strong> Bank transfer is also possible. Upon receipt of payment, you will be added to a <strong>dedicated WhatsApp group<\/strong> with all the practical information to prepare for your arrival.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Can I pay in installments?<\/summary><p class=\"wp-block-paragraph\">The chosen package must be paid for in full at the time of registration.<\/p>\n<p class=\"wp-block-paragraph\">For family packages, payment in two installments is possible: the first payment is made via PayPal to the address <a href=\"mailto:contact@medinatouna.com\">contact@medinatouna.com<\/a>, then the second payment is made upon your arrival, in sha Allah.<\/p>\n<p class=\"wp-block-paragraph\">Please send your proof of payment directly to <strong><a href=\"https:\/\/wa.me\/33758213023\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><\/strong> so that we can confirm your registration and reserve your place.<\/p>\n<p class=\"wp-block-paragraph\">You can then extend your stay month by month if you wish. In this case, the rate in effect at the time of the extension will apply.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>I did not receive a confirmation email after my payment, is this normal?<\/summary><p class=\"wp-block-paragraph\">First, check your spam folder. If you don&#039;t find anything, write to us at <strong><a href=\"https:\/\/wa.me\/33758213023\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><\/strong> With your name and the date of payment: we confirm your reservation immediately. Your place is secured as soon as the payment is processed.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>My card payment was declined, what should I do?<\/summary><p class=\"wp-block-paragraph\">This happens with some banks for payments to Saudi Arabia: notify your bank, try again, or pay via <strong>PayPal<\/strong> at contact@medinatouna.com or by bank transfer by writing to us at <strong><a href=\"https:\/\/wa.me\/33758213023\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><\/strong> \u2014 we always find a solution.<\/p>\n<\/details><h2 class=\"wp-block-heading\">\u2708\ufe0f Visa and travel<\/h2><details class=\"wp-block-details\"><summary>Can I arrive a few days before the start of classes?<\/summary><p class=\"wp-block-paragraph\">Yes, subject to availability. Any additional nights must be confirmed in advance and paid for at a rate of \u20ac20 per night.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Do you organize airport reception?<\/summary><p class=\"wp-block-paragraph\">The student must arrange their own transfer between the airport and their accommodation.<\/p>\n<p class=\"wp-block-paragraph\">For your safety, only use official green taxis equipped with a meter, or book your ride through a recognized app like Uber or Bolt. Never accept the services of an unofficial taxi.<\/p>\n<p class=\"wp-block-paragraph\">Our accommodations are generally located about 10 to 15 minutes by car from the airport, depending on traffic and the location of the accommodation.<\/p>\n<p class=\"wp-block-paragraph\">Exceptional support may be considered for minor students, only after prior request, acceptance and validation by the Medinatouna Institute.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Which visa should I apply for?<\/summary><p class=\"wp-block-paragraph\">For a language immersion program, the <strong>tourist visa<\/strong> or an Umrah from Saudi Arabia is sufficient. You can obtain it yourself online, or entrust the process to us (<strong>option at \u20ac140<\/strong>If you wish to complete the process yourself, you can do so by following all the steps indicated.<strong><a href=\"https:\/\/medinatouna.com\/comment-demander-un-visa-touristique-en-ligne-pour-larabie-saoudite-via-la-plateforme-ksa-visa\/\" target=\"_blank\" rel=\"noopener\"> on this site<\/a><\/strong>.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Is the plane ticket included?<\/summary><p class=\"wp-block-paragraph\">No, you are responsible for the cost of the plane ticket. Everything else depends on the package you choose. To find the best fares, you can search and book your tickets. <strong><a href=\"https:\/\/www.skyscanner.fr\/\" target=\"_blank\" rel=\"noopener\">book your flight directly on this site<\/a><\/strong>.<\/p>\n<\/details><details class=\"wp-block-details\"><summary>Is the Umrah included?<\/summary><p class=\"wp-block-paragraph\">Yes, some packages with activities include a full 2-night Umrah, with hotel in Mecca \u2014 Kiswa Tower or equivalent \u2014 as well as return transport Medina \u2194 Mecca.<\/p>\n<p class=\"wp-block-paragraph\">This option is only included when explicitly stated in the chosen package. Therefore, it is not included in the &quot;Arabic language sessions only&quot; packages.<\/p>\n<\/details><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-99","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/medinatouna.school\/en\/wp-json\/wp\/v2\/pages\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medinatouna.school\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medinatouna.school\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medinatouna.school\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medinatouna.school\/en\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":3,"href":"https:\/\/medinatouna.school\/en\/wp-json\/wp\/v2\/pages\/99\/revisions"}],"predecessor-version":[{"id":9203,"href":"https:\/\/medinatouna.school\/en\/wp-json\/wp\/v2\/pages\/99\/revisions\/9203"}],"wp:attachment":[{"href":"https:\/\/medinatouna.school\/en\/wp-json\/wp\/v2\/media?parent=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}